Building a Bot

Conversation Blocks

A block contains user-defined messages that are triggered by user input or an event.

User input is defined by expressions. Below is an example of expressions:

  • Hi there!
  • How's the weather in Paris?
  • I want to travel from San Francisco to Madrid

An expression can be grouped into intent and each intent has responses that will be sent out to the user. Expressions are context driven which is different from keyword therefore, it does not have to be an exact match.

Here is an example of a context:

Here, I can say "What do you mean by a chatbot?" or "What is a chatbot?" and it will still return the correct block since the context is same or instead of "Paris", I can ask "How's weather in London?".

Expressions make your bot smart!

An expression can also have entities that can tell the natural language processor (AI) to extract a certain part of the sentence that will let you write custom logic (advanced).

In short, a block is a box full of expressions and can have responses that are triggered by user input or an event.

Handling User Input

The plugin allows you to capture and validate input from a user. It can be simple text or in the form of action.

It supports the following data types:

  • Text
  • Number
  • Date

It is possible to capture user input and set it as a user variable to use throughout the scope of the session to take the user to various flows.

Here in the example, we are validating an email in the following way:

It is possible to capture input not only for "text" input but also for actions (e.q, quick replies) as shown below:

Here, in addition, we have used a regular expression pattern to ensure that it only accepts blue, red or black.

In order to capture quick replies as input, you will have to select "User Input" from the context drop-down and then set the reply as shown below:

Captured input is stored as a variable and you can print it inside a text element or use in it a different plugin as an input in the following way:

This variable is also available inside script block and in this scenario, you can retrieve the value of 'color' in the following way:

exports.handler = (context, done) => {

Redirect using Go-to

Use go-to plugin to redirect to implement logical flows. This helps you implement complex flow in your bot that is triggered by user input or an event.

Here, in the example, the bot will take the user to a confirm transaction flow based on the input. First, ask the user what they want to do next:

Next, use user-input plugin to capture the input using a pattern validation with a regular expression:

Finally, send the user to a yes-flow block based on if the user typed/pressed (facebook quick-reply) "yes" in the following way:

Otherwise, continue to no flow:

It is possible to use a second "go to" here in order to take the user to a dedicated no flow block or send to a default block to restart the conversation.

Taking Advantage of Entities

Entities help extract word(s) from an expression, group and label them to classify and define a context.

Double tap a word in an expression to associate an entity with it.

It is possible to link the same entity for different words. Like in the above example, we have associated "food" for "tacos" and "guacamole".

Entities defined in this way can be used as a user variable in a block like based on selection, it is possible to send a user to a different block using a 'go-to' based on an entity value.

An entity object can have various properties. A system entity or Star entity can have additional properties. For example, "datetime" can have properties to identify a weekend vs weekday or time of the day when someone says:

"Hows the weather tomorrow?"

Here "tomorrow" will return an additional date object to further understand the intent of the user. In general, an entity can have at least the following properties but not limited to:

Property Value
value The word returned by the entity extractor for an expression.
confidence The confidence level sent by the entity extractor
start start index of the highlighted entity in an expression.
end end index of the highlighted entity in an expression.
Last Updated: 9/24/2018, 8:50:59 PM